July 13, 2021

Any Rapid7 Contacts Here?

I bought InsightVM early this year and my cloud link broke about month in when I was following advice from one of their engineers. I’ve been trying to get this resolved since March, had a conference call with my AM two weeks ago and she just told me to wait two more weeks before checking back on status.

I previously held this company in pretty high regard, but apparently my issue has to be escalated to another layer of support and I was just told they haven’t even looked at it yet and it’s been in their queue for months. It was further explained to me that it was originally assigned to people who no longer worked there and had to be put back in line.

Missing core functionality for nearly half of my license term and they’re just acting as if it’s no big deal and they’ll get to it when they get to it. Does anyone have any insight (no pun intended)?

Comments

bitslammer

No, but I used to work for a competitor and we heard stories like this all the time. That was a few years ago too.

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