September 21, 2021

Cleaning a virus

HI All, I am helping my friend clean a virus from my system. It has two major symptoms

1) The mouse left click does not work (we tried a new mouse but still the same issue)

2) Microsoft Edge does not open

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I have installed AVAST, MBAM and scanned the system. It identified a virus which we deleted but the system has still the same problems.

Can anyone please advise.

Thanks

Comments

EndangeredPootis

Most likely either the computer hardware is failing, or more likely the system is failing, run command prompt as admin and type sfc /scannow, and after that type DISM.exe /Online /Cleanup-image /Restorehealth Tool, if it asks you to restart type Y, then restart.

Do an restore point before doing this.

posted_by_user

This isn’t a virus. It’s hardware failing. Do the sfc scan as the other comment suggested and if that doesn’t work try posting to r/techsupport again this isn’t a virus. A virus wouldn’t disable left click

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