What is the best way to ensure proper governance with collaboration applications? My company is a Teams shop, but we have users work with Slack when required/requested by clients.
It is not inherently blocked due to this business case, but IT does not support it either. How do you prevent the spread of shadow IT within Slack without all-together blocking it’s installation?
My thoughts was to block Slack entirely and then establish an exception process, but that only closes the door initially… once opened, it does not prevent the spread of shadow IT.