April 1, 2021

Hope someone can help me wit this eset authentication app (its dreadful)

Hello, since a long time I have to work from home again… and totally forgot we use this eset authentication app to secure login the server… Now I have the case that I accidently removed my account from the app, everytime I open it, it requires a QR code to link my account. While on desktop, trying to login it’s still sending stuff to “my device”(?).. So it is still “connected” to a device, however this isn;t the case anymore. And last time I linked it with my app was over a year ago, so kinda forgot how I got the two linked/paired. I thought that it just popped-up the first time I logged in on my desktop, from where I could scan a qr code to link the app. But now it just says that a notification is send to my phone, which isn’t connected to the account anymore.

I’m loosing it, trying to get it work for the pas hour, the ICT department is not responding as well.

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