June 3, 2021

Please save me from Help Desk Hell

I have been employed with a helpdesk for about 4 months. I am tier 1 servicing numerous schools. I have access to courses that would allow me to get certified in A+, Net+ and Sec+. How long should I build experience here? I am proficient in the systems and I’m generally able to provide solutions to most of my tickets if they aren’t ultimately routed. Please help me fine tune my career track, I know experience is needed but I am rotting at this desk. My end goal is security analyst or sec engineer. Thank you for any information.



If your company is good they’ll recognize you’re above your pay grade. Be aggressive and if you really know your stuff you should demand to be promoted to something more.

Certs and degrees ain’t nothing compared to experience, but if they won’t let you move up, start looking elsewhere while working there.

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