I’m back months later after jumping in to be the product owner for a SOAR team.
It seems that the client we support incorrectly assumed that bringing in a SOAR team would help them mature their SOC. However, their SOC lacks leadership direction, strategy, standardization, documentation, and general solid processes. Most of the time I spend in Use Case development with the SOC entails me getting them to walk us through a process, ask them questions, and get them all to agree to a standardized approach so we can partially automate/orchestrate. There are even instances where we have to get their leadership to sign off on a process we’ve basically written out. That can take weeks or months. This takes way more time than it should.
There are also discussions to remove the current tool we use to automate and orchestrate, which will effectively wipe out our work. We can start over, but that’s expensive for the client.
I hold that a SOAR solution is one of the last solutions to put in place into a well functioning SOC, which will technically “mature” a SOC to become a proactive SOC.
Kind of venting, but also curious is this type of situation is common?