January 9, 2021

Stumbled upon public webcam stream of kid’s bedroom. Contacted ISP (ROGERS.com) – They couldn’t care less. What to do?

Browsing [shodan.io](https://shodan.io), I stumbled upon a public webcam broadcasting a stream from a small kid’s bedroom. Telling from the IP the webcam owner is a customer of the ISP Rogers in Canada. So I thought I might contact support and see what they can do. First Level Support referred me to a so called “Supervisor”. After at least half an hour of explaining and waiting for responses all she could do was referr me to my countries (Austria) or the Canadian authorities. I feel this is a joke, so I’m posting the transcipt of my chat with [rogers.com](https://rogers.com) support and hope that you guys have some better idea. I’m sure the webcam owners aren’t aware of this. At least I hope so. I’ve obfuscated sensitive data (names and IP of the webcam) in the transcipt.

>17:08 Me
>
>Hi, I found a public webcam of one of your customers streaming from a child’s room. I’m pretty sure the owners have no idea about this and as a father of 3 kids I’m very concerned. I found the stream by chance browsing [http://shodan.io](http://shodan.io) – a IoT search engine for security vulnerabilities. I have the IP address. Can you help or guide me to someone that can?
>
>
>
>17:17 Support Employee
>
>Good Morning, I’m Support Employee from Rogers in Toronto. I see I am chatting with XXXXX. How are you and your loved ones doing today?
>
>
>
>17:18 Me
>
>Hi, I’m fine, thank you. Have you read my question above?
>
>
>
>17:18 Support Employee
>
>Certainly. One moment please.
>
>
>
>17:18 Me
>
>[https://beta.shodan.io/host/XX.XXX.XX.X](https://beta.shodan.io/host/XX.XXX.XX.X)
>
>
>
>17:19 Support Employee
>
>I would recommend speaking with a supervisor regarding the issue, I can connect you over right away via chat.
>
>
>
>17:19 Me
>
>thanks
>
>
>
>17:21 Support Employee
>
>I will transfer you over to the appropriate department now. While you are being transferred, there won’t be any indication the transfer is in progress, but please rest assured you will be assisted by the next available agent. It was a pleasure chatting with you today.
>
>
>
>17:21 Me
>
>ok, thank you
>
>
>
>17:22 Support Employee
>
>Your chat is now being transferred. Another support representative will greet you as soon as they are ready to assist you.
>
>
>
>17:22 Support Employee
>
>Hello, you’ve reached Support Employee from the Rogers Management Office in Montréal. I understand you asked to speak to a supervisor and it would be my pleasure to review your account with you today. While I do that,
>
>may I ask how you are feeling today ?
>
>
>
>17:23 Me
>
>i’m good thank you
>
>
>
>17:23 Me
>
>did you get my question?
>
>
>
>17:24 Me
>
>I’m no customer. In fact I live in Europe (Austria). I stumbled over a public webcam streaming live from a kids room on the web. The IP suggests its one of your customers.
>
>
>
>17:24 Me
>
>I work in IT security and found the webcam via [shodan.io](https://shodan.io)
>
>
>
>17:25 Me
>
>[https://beta.shodan.io/host/99.235.87.9](https://beta.shodan.io/host/99.235.87.9)
>
>
>
>17:25 Support Employee
>
>Hi Selwin, I am glad to read that you are doing good. If I understand correctly, you are inquiring about a link you found ?
>
>
>
>17:25 Me
>
>one of your customers is streaming his kids bedroom publicly on the web
>
>
>
>17:26 Me
>
>i’m sure he is not aware
>
>
>
>17:26 Me
>
>this is the webcam: [http://XX.XXX.XX.X/](http://XX.XXX.XX.X/)
>
>
>
>17:27 Me
>
>from the IP I can tell he is a customer of [rogers.com](https://rogers.com) – so I thought I’d reach out
>
>
>
>17:27 Me
>
>he or she
>
>
>
>17:28 Support Employee
>
>Okay, thank you for providing me with the information. I completely understand what you are saying. Please allow me few minutes.
>
>
>
>17:28 Me
>
>sure
>
>
>
>17:34 Support Employee
>
>Thank you for your patience it is really appreciated. I would like to take a moment to thank you for contacting us and sharing this with us. In order to assist you with this, I will have to refer you to the authority of your area.
>
>
>
>17:35 Me
>
>You mean the authorities in Austria?
>
>
>
>17:35 Me
>
>I don’t think they would do much.
>
>
>
>17:36 Me
>
>I was hoping your customer service could reach out to them or something…
>
>
>
>17:37 Support Employee
>
>I completely understand what you are saying but this where I need to refer you . You can provide them with the information you just shared with me.<
>
>
>
>17:38 Me
>
>Well I can guarantee you that won’t help.
>
>17:38 Me
>
>Would you want your childs room beeing broadcasted to the web? Is there no other way?
>
>
>
>17:42 Support Employee
>
>I am very sorry you feel this way and understand your concerns , I certainly wouldn’t like that. However, this is why I am referring you to the authorities. They are the best to help for this situation.
>
>
>
>17:43 Me
>
>You really think if i go the Austrian Police, they would take the time and effort to contact the Canadian authorities about this? Come on -you’ve got to be kidding… I’ll have better chances posting this issue on the Security Subreddit on [Reddit.com](https://Reddit.com) and see where this leads.
>
>
>
>17:44 Me
>
>At least I tried. Thank you for nothing.
>
>
>
>17:45 Support Employee
>
>I can provide you with contact information on the police in Canada , that way you can contact them and inform them about the information that you currently have.
>
>
>
>17:45 Me
>
>ok thanks, that’s a start
>
>
>
>17:45 Support Employee
>
>Not a problem. Please allow me few more minutes XXXXX.
>
>
>
>17:45 Me
>
>sure
>
>
>
>17:52 Support Employee
>
>Thank you for your patience. Here’s the contact information :
>
>Phone number 613-993-7267, you need to add 001 before dialing the phone number

Leave a Reply

Your email address will not be published. Required fields are marked *

Note: By filling this form and submitting your commen, you acknowledge, agree and comply with our terms of service. In addition you acknowledge that you are willingly sharing your email address with AiOWikis and you might receive notification emails from AiOWikis for comment notifications. AiOWiksi guarantees that your email address WILL NOT be used for advertisement or email marketting purposes.

This site uses Akismet to reduce spam. Learn how your comment data is processed.