July 13, 2021

Unable to access to my user profile Windows 10

Hello everybody,

So, today I had the browser open navigating and the Xbox App running Tropico 6. The game had some issues never shown before like not going forward from the main screen and while I was waiting it to get forward I was navigating. I restarted the game a couple of times while still navigating on the web in the background and then I decided to shut down the PC. When I turned it on again I couldn’t access my profile, it gave me ” **the user profile cannot be loaded** ” or similiar (failed to load). So I restarted the PC another couple of times and I had the access through a new user with the empty desktop etc. I restarted the PC again and I got my user again, without doing anything.

The question now is: Can it be some sort of virus? I have Avast always active and Malwarebytes that I use to do some scans sometime to check. I didn’t change anything in particulare in these days except that updating Malwarebytes it went for the free premium trial and activate real time protection (which I turned off as Avast is doing it). Maybe this could have caused some kind of conflict?

BTW I restarted the PC in safe mode and I used Rkill which found nothing. I used then Malwarebytes and it didn’t detect anything. I restearted the PC in normal mode then and I ran Avast with a full scan, nothing found. Then in the end I did a time-boot scan with Avast which is scanning the PC before Windows is booting to find “hidden” files and everyhting is okay again. I guess everything is alright and I’m just being over paranoid at this point?

Suspicious things or changes: Malwarebytes to premium 3-4 days ago (conflict with Avast?). 3 new guest profiles that are empty (i.e. Guest and some numbers). If I look at the records of installation I can see that I have a “Spotify” of 4.8gb (A LOT since I don’t have offline music) installed today, but I actually Installed Spotify a year ago.

Thank you VERY MUCH in advance!

Leave a Reply

Your email address will not be published. Required fields are marked *

Note: By filling this form and submitting your commen, you acknowledge, agree and comply with our terms of service. In addition you acknowledge that you are willingly sharing your email address with AiOWikis and you might receive notification emails from AiOWikis for comment notifications. AiOWiksi guarantees that your email address WILL NOT be used for advertisement or email marketting purposes.

This site uses Akismet to reduce spam. Learn how your comment data is processed.